Careers

Current Opportunities

• Sales and Service Coordinator The Sales and Service Coordinator serves as a company liaison for new and existing accounts.  The Coordinator will be responsible for generating and qualifying leads for the outside sales team and administratively supporting the service team. The Coordinator is responsible for the execution of their sales goals.  The Coordinator will assist in the development of sales strategies, procedures, and resources.

  Essential Functions

  Primary Sales Responsibilities

  • Support business develop plans and strategies to achieve sales goals within identified market segments.
  • Manage inbound leads and sales calls.
  • Productive lead generation in support of sales pipeline goals.
  • Clearly communicate and represent clients' goals and interests to the outside sales team.
  • Support outside sales team to close opportunities.
  • Support key accounts and account managers.
  • Develop and present detailed and accurate sales forecasting and reporting.
  • Monitor accounts, market segments and competitor activity and provide feedback to management team.
  • Exceed customer expectations and contribute to a high level of customer satisfaction.
  • Promote positive relations with coworkers, customers, partners, vendors, and distributors.
  • Utilize customer relationship management software (CRM) to develop leads, support accounts & reporting.
  • Assist in the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.
  • Assist in the development of strategies and plans which identify marketing opportunities, direct marketing, and new product and project development.

  Primary Service Responsibilities

  • Manage inbound service requests.
  • Support service team to complete service requests.
  • Support key accounts and field service technicians.
  • Utilize customer relationship management and project management software to schedule and track service requests.

  Essential Skills and Experience

  • Excellent verbal and written communication.
  • Highly organized.
  • Ability to multitask in a deadline-driven environment.
  • Ability to facilitate and participate in group meetings.
  • Familiarity with customer relationship software preferred.
  • Knowledge of water treatment processes, technologies and market segments preferred.
  • At least one year of experience in a customer service, administrative assistant, or sales/marketing role required.
• Vice President, Sales and Market Development The VP of Sales and Market Development is a key executive responsible for supporting the Company’s strategic vision and business plan.  This position delivers sales and marketing expertise within the water treatment industry that contributes to the company's revenue and bottom line. This individual is directly responsible for the sales departments, as well as the marketing plan.  They will create, develop, and execute the annual sales & marketing plans.  They will develop, implement and support sales & marketing strategies and procedures, as well as manage resources and sales & marketing budgets.  They are responsible for collaborating with the service department for planning and operations. The role will be based at H2O Engineering headquarters in San Luis Obispo, CA.

  Essential Functions

  Leadership of Sales, Market Development Strategy

  Direct the sales team and lead the development of a marketing plan ensuring that goals are consistently being met in an effective and efficient manner.  Drive the team performance through leadership, vision, and motivation.  Foster an environment that promotes, recognizes and rewards innovation.  Ensure the team demonstrates H2O core values and behaviors in all interactions and actions.
  • Manage the sales teams, operations and resources to deliver profitable growth
  • Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives
  • Define and oversee incentive programs that motivate the sales team to achieve their sales targets
  • From time to time assist management team with management of department staff, prepare work schedules, and assign specific duties

  Customer Focus & Tactical Implementation

  Manage the marketing & sales tactical plans in line with customer needs and the overall H2O plans. Partner with various H2O personnel to ensure a unified approach in implementing company business plans.
  • Develop and coordinate sales selling cycle and methodology for taking water treatment processes and technologies to market
  • Manage the sales pipeline and key customer relationships
  • Travel for in-person meetings with customers and partners and to develop key relationships
  • Participate in the development of new project proposals
  • Exceed customer expectations and contribute to a high level of customer satisfaction
  • Represent the company at various community and/or business meetings to promote the company vision and mission
  • Manage the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs
  • Promote positive relations with stake holders, customers, partners, vendors, and distributors
  • Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new product and project development.
  • Supervise the planning and development of company marketing and communications materials
  • Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach.
  • Work directly with all H2O departments to manage customer expectations or issues

  Strategy, Analysis and Planning

  Drive the sales and market development planning process ensuring thorough customer needs analysis, H2O value proposition and detailed marketing and sales plans.
  • Work with management to create, develop and execute the Company’s five-year plan
  • Develop plans and implement strategies for developing business and achieving the Company’s sales goals within identified market segments
  • Establish and implement departmental goals, objectives, policies, and operating procedures.
  • Analyze and evaluate the effectiveness of sales, methods, costs, and results
  • Provide detailed and accurate sales forecasting and reporting
  • Compile information and data related to customer and prospect interactions
  • Develop and manage sales department budget
  • Create, Develop and execute marketing plan on monthly, quarterly and annual basis
  • Direct and oversee the company marketing function to identify and develop new customers for products and services within the water and waste water treatment industry.
  • Lead the strategic development and planning of the Service Department
  • Establish and implement departmental policies, goals, objectives, budgets, and procedures, conferring with staff members as necessary
  • Create Service Department KPI’s and including assistance with service staff KPI’s
  • Create, manage and maintain the Service Department Budget
  • Work directly with all H2O departments to manage customer expectations or issues

  Essential Skills and Experience

  • Bachelor's Degree or equivalent experience:  Business and Technical Degree
  • At least 3 years’ Experience managing high performing sales, marketing and/or customer service teams
  • 3-5 years of experience in a technical sales environment.
  • The ideal applicant with possess the following core competencies: Customer focused, ability to direct others and building effective teams.
  • The ideal applicant will possess experience in the water treatment industry with a strong knowledge of industry markets, water treatment technologies and applications, customer service, and project management.
  • Work requires professional written and verbal communication and interpersonal skills.
  • Proficiency using the following Software: MS Suite, CSM, project management, familiarity with QuickBooks, Solid Works, Auto-Cad software
• Field Service Technician - Reno, NV

  Position Objective

  The Field Service Technician (FST) supports H2O Engineering’s customer base both remotely and onsite. The FST provides customer service in all aspects and represents the company to our clients. The FST is responsible for servicing, maintaining, repairing, upgrading, installing, and commissioning water treatment systems and components. The FST is also responsible for maintaining and deploying H2O Engineering’s rental system fleet. The FST reports to the Field Operations Supervisor.

  PRIMARY RESPONSIBILITIES

  • Provide in-house and in field troubleshooting assistance for existing customer base
  • Log and manage Service Cases within CRM for customer service follow-up and resolution
  • Manage H2O Rental Fleet, including fleet upgrades and repairs, routine rental maintenance, and communications with rental customers.
  • Perform and/or coordinate in-house service on customer equipment
  • Travel and/or coordinate travel as needed for local and interstate service startups and maintenance visits
  • Provide customers with telephone support for start-up or trouble shooting
  • Perform upgrades, retrofits, and customization of existing equipment
  • Provide service training to customers both in-house and at site
  • Assist with maintaining the customer communications structure within CRM
  • Regularly contact current clients with existing ozone systems in the field to schedule a service call or to quote service items/parts/contracts utilizing CRM for planning, follow up, and recordkeeping
  • Coordinate with data center to verify remote reading capabilities of systems.
  • Instruct customers on proper installation of all products.
  • Quickly diagnose installation issues and product defects.
  • Determine proper course of action when an improperly installed, damaged, or defective component is identified.
  • Maintain awareness of all aspects of a project during implementation.
  • Provide timely and detailed status reports to supervisor.
  • Coordinate with engineers, other technicians, and production staff to track defects and develop solutions to recurring problems.
  • Maintain professional demeanor with clients and customers including contractors, maintenance staff, consultants, and equipment owners.
  • Meet all H2O Engineering and customer Health and Safety Policy and Procedure requirements
  • Regular travel to job sites requires organization of expenses and adherence to travel policies
  • Monitor / assess plant operational parameters and provide feedback to Manager
  • Work directly with Sales Team to manage customer expectations or issues
  • Work within budget guidelines and identify opportunities
  • Other duties as assigned by the Field Operations Supervisor and Service Manager

  KNOWLEDGE AND SKILL REQUIREMENTS

  • Technical degree such as Environmental, Civil, Mechanical, and/or Chemical Engineering, or certification in electrical work, electronics repair, or similar field is preferred, but not required.
  • Knowledge of water treatment processes, technologies and markets is preferred.
  • Experience in strategic planning and execution.
  • Work requires professional written and verbal communication and interpersonal skills.
  • Willingness to maintain a flexible work schedule.
  • At least two years’ experience in a technical field is preferred.
  • Hands-on experience testing and repairing technical equipment.
  • Experience with PLC programming or troubleshooting is preferred.
  • Ability to manage multiple tasks and priorities.
  • Self-motivated and organized.
  • Strong record keeping skills.
  • Valid CA Driver’s license is required.
  • Good customer relations and communication skills.